1. Who we are
ZYMIX AI LTD is a company registered in the United Kingdom.
Registered office: 15 Fitzroy Street, London, England, W1T 4DG, United Kingdom.
Privacy contact: privacy@zymix.ai
2. Information we collect
Depending on how you use ZYMIX, we may collect:
- Account information — such as name, username, email address, phone number, and profile details you choose to provide.
- Content and communications — messages, media, and other content you create or share within the app, where necessary to operate the service.
- Usage and device data — app interactions, device type, operating system, language settings, crash logs, and approximate diagnostics needed for performance and security.
- Location information — if you enable location-based features (for example, nearby venues or local discovery).
- Payment-related information — where payment features are available, limited transaction details processed through regulated payment partners.
- Support information — details you send when contacting support.
3. How we use information
We use personal information to:
- Provide, maintain, and improve the ZYMIX app and related services
- Enable messaging, community, discovery, AI assistance, and other product features
- Process transactions and prevent fraud where payment features are used
- Respond to support requests and communicate important service updates
- Protect the security and integrity of our users and platforms
- Comply with applicable legal and regulatory obligations
4. Legal bases
Where UK GDPR / GDPR applies, we process personal data on bases such as contract performance, legitimate interests (for example, securing and improving the service), consent (where required), and legal obligation.
5. Sharing of information
We do not sell personal information. We may share information with:
- Service providers who help us operate hosting, analytics, customer support, communications, or infrastructure
- Payment and identity partners where required to deliver money-related features
- Professional advisers and authorities where required by law or to protect rights and safety
- A successor entity in connection with a corporate transaction, subject to appropriate safeguards
6. International transfers
If personal data is transferred outside the UK / EEA, we take appropriate steps to protect it, such as standard contractual clauses or other lawful transfer mechanisms.
7. Data retention
We retain personal information only for as long as needed to provide the service, fulfil the purposes described in this policy, resolve disputes, and meet legal requirements. Retention periods vary by data type and context.
8. Security
We use technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, or alteration. No method of transmission or storage is completely secure, but we work continuously to strengthen our safeguards.
9. Your rights
Depending on your location, you may have rights to:
- Access the personal data we hold about you
- Request correction or deletion
- Object to or restrict certain processing
- Request data portability
- Withdraw consent where processing is based on consent
To exercise these rights, contact privacy@zymix.ai. You may also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) or another supervisory authority.
10. Children
ZYMIX is not directed to children under the age required by applicable law to use the service without parental consent. If you believe a child has provided us with personal information inappropriately, please contact us so we can take action.
11. Third-party links and services
The app or website may link to third-party services. Their privacy practices are governed by their own policies, and we encourage you to review them.
12. Changes to this policy
We may update this Privacy Policy from time to time. We will post the revised version on this page and update the “Last updated” date. Material changes may also be communicated in-app or by email where appropriate.
13. Contact
ZYMIX AI LTD
15 Fitzroy Street, London, England, W1T 4DG, United Kingdom
Email: privacy@zymix.ai ·
support@zymix.ai